FRB builds workflow automations for MSPs and growing ops teams. Recurring reports from your PSA, RMM, and Microsoft 365 land as a draft your team reviews before send. Busywork shrinks. High-value work gets the time.
Start with the Workflow Automation Pilot Consult: 30 minutes, free, focused on one recurring report.
No obligation. In a 30-minute consult we pick one recurring pain — often MSP client reporting from PSA, RMM, or Microsoft 365 — and you leave with a short written call: pilot, fix it in your native tools, or don’t build.
One workflow, agreed scope and price after the review. Sources, access, acceptance tests, and dates are locked before work starts. You see a tested demo before anything goes live.
We turn it on in production, then you get the workflow files, a runbook, and a walkthrough. A person always reviews the draft before a client sees it. Ongoing support can be added later — not required for the pilot.
For teams with more than one workflow to automate or more than two data sources. We map the candidate workflows across your tools and recommend which to automate first, and in what order.
This is a demonstration built on synthetic data, not a measured client result.
A large share of every work week goes to tasks that have a deadline but do not need anyone’s judgment. That time is easy to lose and hard to see.
Sort work by urgency and importance. Most of the lost time sits in Quadrant 3.
Outages, escalations, security incidents. Needs your best people now.
Service improvements, client strategy reviews, growing the business. Where the reclaimed time should go.
The monthly client report is due. Someone pulls ticket stats from the PSA, patch and uptime from the RMM, and licenses from Microsoft 365, then formats it all by hand. It has a deadline, but it does not need a technician’s judgment.
Delegate it to automation, with a person reviewing the draft before it goes out.
Busywork nobody needs. Stop doing it.
* Illustrative opportunity estimates based on published industry research (e.g. McKinsey, Smartsheet). Not FRB client results, not a guarantee, and not a quote from those firms. Actual hours depend on your workflows, tools, and adoption. We’ll size your case in a consult.
Straight answers on scope, tools, timelines, and how an AI automation agency engagement works.
Repetitive, rules-based, and high-volume work: data entry, reporting, invoicing, ticket routing, onboarding, follow-ups, internal alerts, and support triage. If a task follows a predictable pattern across your tools, it is a candidate.
Yes. SMBs are a core focus. A 25-person team often has thousands of automatable hours hidden across daily operations — and a smaller surface makes deployment fast.
No. FRB AI Agency currently works only with businesses based in the United States.
Almost always. We build on n8n, Zapier, or Make.com and API integrations that connect the systems you already run — CRMs, accounting, helpdesks, spreadsheets, and internal databases — rather than asking you to replace them.
Most first automations ship in weeks, not quarters. We scope a focused initial workflow, prove the value, then expand from there.
We map the hours your team spends on targetable tasks against market benchmarks, then model reclaimed hours and dollars for your specific headcount and processes. Estimates are ranges, not guarantees.
Yes. MSP and IT automation is a specialty — ticket routing, alerting, provisioning, reporting, and internal operations. A 5-engineer team commonly reclaims thousands of hours per year.
An agency that designs and operates workflow automations, with AI steps where they help, on platforms such as n8n, Zapier, and Make.com. We usually build on n8n and use Zapier or Make.com when a client prefers or already runs them, connecting APIs and AI steps into reliable, auditable workflows you own.
Substantially. The gain isn't only the hours removed — it's fewer handoffs, fewer missed steps, and fewer errors to chase later. Benchmarks put the typical reclaimed time at 300–600 hours per employee per year, and admin work is where most of it hides.
Anything that combines structured steps with judgment: triaging support tickets, drafting reports, enriching CRM records, reconciling invoices, and routing work. AI handles the judgment; workflows handle the orchestration.
Most teams start with one recurring report. If you already know there is more to automate, book the longer session.
One recurring report: where the numbers come from, who assembles them, and what your tools already produce. You leave with a brief written recommendation — pilot, native-tool improvement, or no project.
Book a Pilot Consult (30 min) →For teams with more than one workflow to automate or more than two data sources. We map the candidate workflows across your tools and recommend which to automate first, and in what order.
Book a Business Optimization Consult →